What is eAutoFeedback®?

Online SurveyeAutoFeedback® is a state-of-the-art, web-based survey and patient feedback application designed for anyone who needs to collect patient satisfaction or opinion information.

The intuitive, easy-to-use program enables you to easily collect and analyze patient feedback. With its reporting system, it can compile your survey data — giving you summarized information that can be graphically displayed so you can easily review the results or compare trends over time.

Knowing your practice's strengths and weaknesses, you can position your practice to effectively compete against others in your field.

Why Collect Feedback?

Patient SurveyCollecting feedback is critical to the success of your practice. The reason most practices do not collect feedback from their patients is the hassle involved in managing the process – building a database of responses can be expensive and error-prone.

Competition in the healthcare industry is increasing daily, and typically a practice does not have the ability or inclination to survey its patients to determine if its operations and level of service are on target. In some cases, providing a high level of service to keep existing patients coming back is just as important as obtaining new ones.

It is often said that it is seven times easier to keep an existing patient than it is to obtain a new one. However, if a patient has a bad experience, and they are not given a convenient tool to express their thoughts objectively, you are at risk of losing that patient. In reality, most patients who experience bad service don't complain. However, research shows that there is a 95% chance that you will retain a complaining patient simply by listening to and responding to their complaint - even if you don't resolve the issue in their favor!

Proper collection and analysis of patient feedback is critical to giving you the edge that it takes to beat the competition.

Call today to schedule a demo!